Privacy Policy
Sun Point Wellness (“Sun Point,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, communications, and related services.
1. Information We Collect
When you visit our website, submit an online form, contact us, or request services, we may collect information including:
Your name
Email address
Telephone or mobile phone number
Contact preferences
Information submitted through contact, consultation, intake, or appointment request forms
Appointment and scheduling information
Communications you have with our team
Information you voluntarily provide when requesting or receiving our services
Our website may also automatically collect certain technical information, such as:
IP address
Browser and device information
Operating system
Pages visited
Date and time of visits
Referring website
General website usage and interaction information
2. How We Use Your Information
We may use information we collect to:
Respond to inquiries
Provide information about our counseling services
Coordinate consultations, appointments, and scheduling
Assist with intake and client care
Communicate with prospective and current clients
Provide requested services
Send administrative and service-related communications
Maintain and improve our website and services
Protect the security and integrity of our systems
Maintain appropriate business and healthcare records
Comply with applicable legal, regulatory, and healthcare requirements
3. Protected Health Information and HIPAA
Sun Point Wellness is committed to maintaining the privacy and security of Protected Health Information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and state privacy requirements.
When information we collect or maintain constitutes PHI, we handle that information in accordance with applicable HIPAA requirements and our privacy and security practices.
The use and disclosure of PHI may also be governed by our Notice of Privacy Practices, which provides additional information regarding how health information may be used or disclosed and the rights available to clients concerning their health information.
4. SMS and Text Messaging
If you provide your mobile phone number and consent to receive text messages from Sun Point Wellness, we may send SMS and/or MMS communications related to:
Your inquiry about our services
Scheduling and appointments
Intake and onboarding
Client care and administrative support
Follow-up communications
Services you have requested
Other service-related communications for which you have provided consent
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS/MMS communications is not a condition of purchasing or receiving services.
We do not sell, rent, or share mobile phone numbers, SMS consent information, or opt-in data with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that assist us in delivering SMS/MMS communications and providing services on our behalf, subject to applicable privacy, confidentiality, and security requirements.
5. Email and Other Communications
If you provide your email address or other contact information, we may use it to respond to your inquiries, communicate about requested services, provide appointment or administrative information, and otherwise communicate with you as appropriate.
You may opt out of non-essential communications where applicable. Certain administrative or service-related communications may still be necessary while you are receiving services from us.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, maintain security, and improve the visitor experience.
Information collected through these technologies may include browser type, device information, IP address, pages visited, and website interactions.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of our website.
7. How We Share Information
We do not sell personal information collected through our website.
We may share information with authorized service providers that perform functions on our behalf, such as:
Website hosting and maintenance
Communications and telecommunications
Appointment scheduling
Client management systems
Information technology and security
Payment processing
Analytics and website operations
Other administrative services necessary to support our operations
Service providers are permitted to access information only as appropriate to provide their services to us and are subject to applicable privacy and security requirements.
When a service provider creates, receives, maintains, or transmits PHI on our behalf and HIPAA requires it, we maintain appropriate safeguards and agreements, including Business Associate Agreements where required.
We may also disclose information when required or permitted by applicable law, regulation, court order, or other legal process.
8. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information and Protected Health Information against unauthorized access, use, alteration, loss, or disclosure.
We regularly evaluate our privacy and security practices and limit access to information to authorized individuals and service providers who require access to perform their responsibilities.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and fulfill legitimate operational purposes.
Protected Health Information and healthcare records may be retained according to applicable federal and state healthcare record retention requirements.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party platforms to provide certain services.
Third-party websites that are not operated by Sun Point Wellness may maintain their own privacy policies and practices. We encourage visitors to review the applicable privacy policies when accessing an external website or service.
When third-party service providers process information on our behalf, we take appropriate steps to protect information in accordance with applicable privacy and healthcare requirements.
11. Children's Privacy
Our services may include counseling services for minors. Information regarding a minor may be collected and maintained when appropriate and in accordance with applicable healthcare, privacy, consent, and parental or guardian authorization requirements.
Our general website is not intended to solicit personal information directly from children without appropriate authorization where required by law.
12. Your Privacy Rights
Depending on the information involved and applicable law, you may have certain rights concerning your personal information.
Clients may also have specific rights concerning their Protected Health Information under HIPAA and applicable state law. These rights are described in greater detail in our Notice of Privacy Practices.
Questions or requests concerning personal information or privacy rights may be directed to us using the contact information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal requirements.
When changes are made, the “Last Updated” date at the top of this policy will be revised. We encourage visitors to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact:
Sun Point Wellness Center
8 N Queen St.
Lancaster, PA 17603
717 297 0515